At Jeenie Solutions, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website, services, and communications.

Information We Collect: We may collect personal information from you when you interact with our website, request information, or engage with our services. This information may include, but is not limited to, your name, contact details, job title, and any other information you choose to provide.

How We Use Your Information: We use the information we collect to communicate with you, provide our services, improve our website and services, and comply with legal obligations. We may also use your information to send you relevant updates, promotions, or other communications that may be of interest to you. You have the option to opt out of receiving such communications at any time.

Sharing of Information: We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or comply with legal obligations. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you.

Data Security: We implement industry-standard security measures to protect the confidentiality, integrity, and availability of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights: You have the right to access, update, or delete your personal information at any time. If you would like to exercise any of these rights or have any questions about our Privacy Policy, please contact us using the information provided below.

Changes to This Privacy Policy: We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated Privacy Policy will be effective immediately upon posting.

Contact Us: If you have any questions, concerns, or complaints regarding our Privacy Policy or the handling of your personal information, please contact us at info@jeenie.uk.

By using our website or services, you consent to the terms of this Privacy Policy.

Last updated: 5/9/2024

Effective Date: 5th September 2024

At Jeenie Solutions, we value creativity and innovation. However, to ensure a clear and efficient process, we have established this Unsolicited Ideas Policy to address the submission of ideas or suggestions that are not solicited or requested by our team.

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1. Purpose

The purpose of this policy is to clarify how Jeenie Solutions handles unsolicited ideas and to protect both our company and the individuals who submit such ideas. We aim to ensure that all submissions are managed in a fair and respectful manner while maintaining the integrity of our intellectual property.

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2. Definition of Unsolicited Ideas

For the purposes of this policy, "unsolicited ideas" refer to any ideas, proposals, concepts, or suggestions related to Jeenie Solutions' business, products, services, or operations that are submitted by individuals or entities without a prior request or invitation from Jeenie Solutions.

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3. No Obligation to Review or Consider

Jeenie Solutions is under no obligation to review, consider, or respond to any unsolicited ideas. Submissions of unsolicited ideas are not subject to any confidentiality agreement or contractual obligation on the part of Jeenie Solutions.

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4. Ownership and Intellectual Property

By submitting unsolicited ideas to Jeenie Solutions, you acknowledge and agree that:

 

• Jeenie Solutions is not responsible for any loss or damage resulting from your submission.

• Any unsolicited idea or suggestion submitted to Jeenie Solutions shall become the property of Jeenie Solutions upon receipt.

• Jeenie Solutions shall have the right to use, modify, or disclose such unsolicited ideas in any manner and for any purpose, without compensation or credit to the submitter.

 

5. Confidentiality

Unsolicited ideas submitted to Jeenie Solutions will not be treated as confidential. You should avoid submitting any information that you consider proprietary or confidential. By submitting unsolicited ideas, you agree that Jeenie Solutions has no obligation to protect the confidentiality of such information.

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6. Feedback

Jeenie Solutions does not guarantee that feedback will be provided on unsolicited ideas. If feedback is given, it is provided solely at the discretion of Jeenie Solutions and does not imply any acceptance or endorsement of the idea.

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7. Contact Information

If you wish to submit an unsolicited idea, please send it to the following address:

Jeenie Solutions - info@jeenie.uk

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8. Policy Changes

Jeenie Solutions reserves the right to update or modify this Unsolicited Ideas Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed of any updates.

 

9. Contact Us

If you have any questions or concerns regarding this Unsolicited Ideas Policy, please contact us at:

Jeenie Solutions - info@jeenie.uk

Effective Date: 5th September 2024

At Jeenie Solutions, our commitment to quality is the cornerstone of our success and the key to delivering exceptional value to our clients. We are dedicated to providing innovative solutions and services that meet the highest standards of quality and exceed our clients' expectations.

Our Commitment to Quality

 

1. Customer Focus: We are devoted to understanding and anticipating the needs of our clients. By engaging closely with our clients and stakeholders, we ensure that our solutions are tailored to their specific requirements and deliver tangible benefits.
    

2. Excellence in Service: Our team is committed to excellence in every aspect of our work. From the initial consultation to the final delivery, we adhere to rigorous standards and best practices to ensure that our products and services are of the highest quality.
    

3. Continuous Improvement: We embrace a culture of continuous improvement, regularly reviewing and enhancing our processes and practices. By leveraging feedback, analyzing performance data, and adopting new technologies, we strive to improve our quality standards and operational efficiency.
    

4. Compliance and Standards: We adhere to industry standards, regulations, and best practices to ensure that our solutions are compliant and reliable. Our quality management system is designed to meet or exceed relevant quality certifications and benchmarks.
    

5. Employee Engagement: We believe that our employees are key to achieving quality excellence. We invest in training and development to equip our team with the skills and knowledge needed to uphold our quality standards and deliver outstanding results.
    

6. Risk Management: We proactively identify and manage risks that could impact quality. Through effective risk assessment and mitigation strategies, we ensure that potential issues are addressed promptly and do not compromise the quality of our solutions.
    

7. Client Satisfaction: Our goal is to achieve the highest level of client satisfaction. We actively seek client feedback and measure our performance against agreed-upon service levels. By understanding and addressing client needs, we build long-term relationships based on trust and reliability.

 

Quality Assurance Process

To uphold our commitment to quality, Jeenie Solutions employs a comprehensive quality assurance process that includes:

 

• Quality Planning: Defining clear quality objectives and standards for each project and service.

• Quality Control: Implementing rigorous checks and balances to monitor and evaluate the quality of our deliverables.

• Quality Review: Conducting regular reviews and audits to assess adherence to quality standards and identify opportunities for improvement.

 

Our Promise

Jeenie Solutions promises to deliver high-quality solutions that meet the highest standards of excellence. We are dedicated to maintaining and enhancing our quality management practices to ensure that we consistently provide value and exceed the expectations of our clients.

For more information about our quality commitment or to provide feedback, please contact us at:

Jeenie Solutions - Info@jeenie.uk

Review and Updates

This Quality Statement will be reviewed periodically to ensure its relevance and effectiveness. Any updates will be communicated through our website and other appropriate channels.

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1. Booking Confirmation & Payment

   • A booking is only confirmed once the completed booking form and payment (if applicable) have been received.

   • Any outstanding payments must be settled prior to the event date.

2. Cancellations & Refunds

   • Cancellations made more than 14 days before the event will receive a full refund.

   • Cancellations made within 7-14 days of the event will receive a 50% refund.

   • Cancellations made less than 3 days before the event will not be eligible for a refund.

   • Jeenie reserves the right to cancel or reschedule bookings due to unforeseen circumstances, with a full refund offered if rescheduling is not possible.

3. Use of Facilities & Equipment

   • All equipment and facilities must be used responsibly and returned in the same condition as provided.

   • Any damage or loss of equipment will be charged to the hirer.

   • No unauthorised modifications to the room layout or equipment setup are permitted.

4. Health & Safety

   • Attendees must comply with all health and safety regulations while on the premises.

   • The hirer is responsible for ensuring all attendees adhere to these guidelines.

   • Emergency procedures and exits must be made known to all participants at the beginning of the event.

5. Insurance & Liability

   • The hirer must provide proof of Public Liability Insurance where applicable.

   • Jeenie Centre of Excellence is not responsible for any personal injury, loss, or damage to personal belongings.

   • While all reasonable steps are taken to maintain a safe environment, participants are responsible for their own well-being and must use equipment safely and as instructed. Any injuries sustained while using the equipment or participating in activities are the responsibility of the attendee.

6. Catering & Special Requirements

   • Any catering requirements must be confirmed at least 14 days before the event.

   • Special dietary requests will be accommodated where possible but cannot be guaranteed.

7. Promotion & Photography

   • If consent is given, Jeenie Centre of Excellence may use event images for promotional purposes.

   • If photography or filming is not permitted, this must be communicated in writing prior to the event.

8. Code of Conduct

   • All attendees must act in a respectful and professional manner.

   • Any disruptive or inappropriate behaviour may result in the immediate termination of the event without refund.

9. Data Protection

   • Personal information provided in this booking will be used solely for administrative and booking purposes.

   • Data will not be shared with third parties without consent.

10. Agreement

• By signing the booking form, the hirer agrees to abide by these Terms & Conditions.

Effective Date: 5th September 2024

At Jeenie Solutions, we are committed to safeguarding your privacy and ensuring a transparent experience when you visit our website. This Cookie Policy explains how we use cookies to analyse website traffic and improve your user experience.

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1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) by websites you visit. They are used to make websites work more efficiently and to provide information to the website owners.

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2. How We Use Cookies

We use cookies primarily to gather information about website traffic and analyse how our visitors interact with our site. This helps us understand user behaviour, improve our website’s performance, and enhance your overall browsing experience.

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3. Types of Cookies We Use

 

• Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and if visitors receive error messages from web pages. The data collected is aggregated and anonymous, helping us understand usage patterns and improve our website.

 

4. Your Consent

When you first visit our website, you will be prompted to accept or decline our use of cookies. By clicking "Accept," you consent to our use of cookies for traffic analysis purposes. If you choose to decline, cookies will not be placed on your device, but this may limit your ability to use some features of our website effectively.

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5. Managing Cookies

You can manage or delete cookies through your browser settings. Most browsers allow you to control cookies through their settings. Please note that disabling cookies may affect your browsing experience and limit the functionality of certain features on our site.

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6. Third-Party Cookies

We do not use third-party cookies for advertising purposes. Our analytics cookies are provided by [123-reg] and are solely used for traffic analysis.

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7. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in technology or regulations. Any updates will be posted on this page with the revised effective date.

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8. Contact Us

If you have any questions or concerns about our use of cookies or this Cookie Policy, please contact us at: info@jeenie.uk.

Effective Date: 5th September 2024

At Jeenie Solutions, we are committed to conducting our business in an environmentally responsible manner. Our goal is to minimize our environmental impact and contribute to the sustainability of our community and the planet. This Environmental Policy outlines our commitment to environmental stewardship and the practices we have put in place to achieve these goals.

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1. Commitment to Environmental Sustainability

Jeenie Solutions is dedicated to integrating environmental considerations into our business operations and decision-making processes. We strive to reduce our environmental footprint through proactive measures and continuous improvement.

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2. Environmental Objectives

Our environmental objectives include, but are not limited to:

 

• Reducing Waste: We aim to minimize waste generation through efficient use of resources, recycling, and proper disposal practices. We encourage the reduction of single-use items and promote recycling and reuse wherever possible.

• Conserving Energy: We are committed to reducing our energy consumption by implementing energy-efficient technologies, promoting energy-saving practices among employees, and monitoring our energy usage regularly.

• Sustainable Sourcing: We seek to source products and services from suppliers who share our commitment to environmental sustainability. We prioritize suppliers that offer eco-friendly and sustainably produced goods.

• Water Conservation: We strive to use water resources efficiently and reduce water consumption through conservation practices and technologies.

• Minimizing Carbon Footprint: We are actively working to reduce our carbon footprint by adopting practices that lower greenhouse gas emissions, such as encouraging remote work, using energy-efficient transportation options, and supporting sustainable travel practices.

 

3. Compliance with Regulations

Jeenie Solutions is committed to complying with all applicable environmental laws and regulations. We will stay informed about relevant environmental legislation and ensure that our practices align with legal requirements.

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4. Employee Engagement and Training

We believe that environmental stewardship is a shared responsibility. Therefore, we provide training and resources to our employees to promote environmental awareness and encourage sustainable practices both in and out of the workplace.

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5. Monitoring and Reporting

We regularly monitor our environmental performance to ensure that our objectives are being met. Any significant environmental impacts or incidents will be addressed promptly and transparently.

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6. Continuous Improvement

Jeenie Solutions is committed to continuous improvement in our environmental practices. We will regularly review and update this policy to reflect new developments, technologies, and practices that enhance our environmental performance.

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7. Stakeholder Engagement

We value feedback and engagement from our stakeholders, including employees, customers, suppliers, and the community. We encourage open dialogue and collaboration to further our environmental goals and address any concerns related to our environmental impact.

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8. Contact Information

For any questions, feedback, or suggestions regarding our Environmental Policy or practices, please contact us at:

Jeenie Solutions
info@jeenie.uk

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9. Policy Review

This Environmental Policy will be reviewed periodically to ensure its relevance and effectiveness. Any updates will be communicated through our website and other appropriate channels.

1. Introduction

At Jeenie Solutions, we are committed to ensuring the health, safety, and well-being of our staff, patients, and clients during all moving and handling activities. This policy outlines our approach to managing the risks associated with moving and handling people and loads, in line with health and safety regulations, to maintain the highest standards of care and safety.

 

2. Statement of Commitment

Jeenie Solutions is dedicated to:

 

• Managing and reducing the risks associated with moving and handling activities.

• Providing appropriate equipment, training, and supervision to ensure safe practices.

• Ensuring that all moving and handling activities are conducted with dignity and respect for the individuals involved.

• Regularly reviewing our practices and procedures to ensure they remain compliant with legal standards and meet the needs of our clients.

 

 

3. Responsibilities

 

• Directors and Management: Responsible for ensuring the policy is implemented, providing necessary resources, and maintaining a safe environment for both staff and patients.

• Supervisors/Team Leads: Ensure that all staff follow the policy, receive appropriate training, and report any moving and handling concerns or injuries.

• Employees: Responsible for adhering to this policy, reporting any pain or injuries promptly, and attending all required training sessions.

• Health and Safety Officer: Ensures risk assessments are carried out and action plans are implemented to manage any identified risks.

 

 

4. Risk Assessment and Action Planning

 

• Risk Assessments: Risk assessments will be carried out regularly for all moving and handling activities, including patient relocations, transfers, and the handling of equipment. These assessments will consider patient needs, space limitations, and equipment requirements.

• Action Plans: Following each risk assessment, an action plan will be developed to mitigate any identified risks, such as introducing new equipment, adjusting procedures, or retraining staff.

 

 

5. Measures to Reduce Risk

Jeenie Solutions is committed to:

 

• Minimising manual handling wherever possible by using mechanical aids, such as hoists or slide sheets.

• Ensuring that all staff have access to appropriate equipment and that it is maintained to a high standard.

• Encouraging staff to report any concerns or hazards immediately to management for prompt action.

 

 

6. Training and Competence

 

• All staff involved in moving and handling activities will receive regular training, which will cover safe moving and handling techniques, the use of equipment, and the importance of maintaining good posture and ergonomics.

• Ongoing competency assessments will be conducted to ensure that staff remain proficient in their moving and handling responsibilities.

 

 

7. Equipment Provision and Maintenance

 

• Jeenie Solutions will ensure that appropriate moving and handling equipment, such as hoists, slide sheets, and bariatric support devices, is available for staff use.

• All equipment will be regularly inspected and maintained according to manufacturer guidelines and legal standards to ensure it is safe and fit for purpose.

 

 

8. Monitoring Compliance

 

• Regular audits will be conducted to ensure compliance with this policy.

• Any non-compliance will be addressed through corrective actions, which may include further training, review of procedures, or disciplinary action if necessary.

• The policy will be reviewed annually, or sooner if significant changes in legislation or operations occur.

 

 

9. Reporting Pain and Injuries

 

• Staff must report any pain, discomfort, or injuries resulting from moving and handling activities immediately to their supervisor or manager.

• A formal process will be followed to assess the cause of the injury, review the individual’s role, and implement necessary adjustments to prevent future occurrences.

Last updated: 2/4/2025

These Terms & Conditions apply to all purchases made via the Jeenie Solutions website, by phone, or through email orders. By placing an order, you agree to be bound by the following conditions.

1. Definitions

• “Jeenie Solutions”, “we”, “us”, or “our” refers to Jeenie Solutions Ltd.

• “Customer”, “you”, or “your” refers to the purchaser of goods or services.

• “Goods” refers to the products offered for sale by Jeenie Solutions.

• “Services” refers to training, transfers, consultations, or other non-tangible offerings.

2. Orders

• All orders are subject to availability and acceptance by Jeenie Solutions.

• We reserve the right to refuse any order at our discretion.

• Orders for bespoke, made-to-order, or specialist equipment may be subject to longer lead times and may not be cancelled once confirmed.

3. Pricing and Payment

• All prices are quoted in GBP (£) and are exclusive of VAT unless stated otherwise.

• Payment is due at the time of order unless otherwise agreed in writing.

• We accept payment via bank transfer, card, or other approved methods.

• Quotes are valid for 30 days unless otherwise stated.

4. Delivery

• Delivery timescales will be confirmed at the time of order.

• We are not liable for any delays caused by courier services or unforeseen circumstances.

• Risk in the goods passes to you on delivery. Ownership passes upon full payment.

5. Returns and Cancellations

• Please refer to our Returns Policy for details on returning items.

• Services (e.g. training bookings or transfers) may be cancelled up to 5 business days in advance. Later cancellations may be subject to a fee or be non-refundable depending on the circumstances.

6. Warranty

• Products may come with a manufacturer’s warranty, which will be detailed on request.

• If you believe a product is faulty, contact us immediately and we will investigate in line with our Returns Policy.

7. Liability

• Jeenie Solutions shall not be liable for indirect or consequential loss.

• Our total liability is limited to the value of the goods or services purchased.

• All equipment must be used in accordance with the provided instructions and training. We are not liable for misuse.

8. Intellectual Property

• All training materials, guides, and product content remain the intellectual property of Jeenie Solutions and may not be copied, shared, or resold without written permission.

9. Governing Law

• These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be handled in the English courts.

10. Contact

For any questions about these terms, please contact:
📧 info@jeenie.uk

Effective Date: 5th September 2024

Welcome to www.jeenie.uk. By accessing or using this website (the "Site"), you agree to comply with and be bound by the following terms and conditions (the "Terms of Use"). If you do not agree with these Terms of Use, please do not use the Site.

Acceptance of Terms

By using the Site, you agree to these Terms of Use, our Privacy Policy, and our Cookie Policy. We may update these Terms of Use from time to time, and any changes will be effective immediately upon posting on this page. Your continued use of the Site constitutes acceptance of the revised Terms.

Use of the Site

You agree to use the Site only for lawful purposes and in a manner that does not infringe on the rights of, restrict or inhibit anyone else's use and enjoyment of the Site. Prohibited activities include, but are not limited to:

 

• Engaging in any activity that disrupts or interferes with the Site or its servers.

• Attempting to gain unauthorized access to any part of the Site, other accounts, or computer systems or networks.

• Using the Site to transmit or distribute any material that is defamatory, obscene, abusive, or otherwise objectionable.

 

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date..

Intellectual Property

All content on the Site, including text, graphics, logos, images, and software, is the property of Jeenie Solutions or its content suppliers and is protected by UK and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our express written permission.

User Accounts

If you create an account on the Site, you are responsible for maintaining the confidentiality of your account information and password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Disclaimer of Warranties

The Site and all information and materials provided are on an "as is" and "as available" basis. Jeenie Solutions makes no representations or warranties of any kind, express or implied, regarding the operation of the Site or the information, content, materials, or products included on the Site. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

Jeenie Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

 

• Your use of or inability to use the Site.

• Any unauthorized access to or use of our servers and/or any personal information stored therein.

• Any interruption or cessation of transmission to or from the Site.

• Any bugs, viruses, or the like that may be transmitted to or through the Site.

 

Links to Third-Party Websites

The Site may contain links to third-party websites that are not owned or controlled by Jeenie Solutions. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites. By using the Site, you acknowledge and agree that Jeenie Solutions shall not be responsible or liable for any damage or loss caused by or in connection with the use of any such content, goods, or services available on or through any third-party website.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. Any disputes arising under or in connection with these Terms of Use shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Termination

We reserve the right to terminate or suspend your access to the Site, without prior notice or liability, for any reason, including if you breach these Terms of Use. Upon termination, your right to use the Site will immediately cease.

Contact Us

If you have any questions about these Terms of Use, please contact us at:

Jeenie Solutions - info@jeenie.uk

Effective Date: 5th September 2024

1. Introduction

Jeenie Solutions is committed to minimizing its environmental impact and promoting sustainability. This Environmental Plan outlines our strategy and actions to achieve our environmental objectives, enhance resource efficiency, and contribute to environmental protection.

2. Environmental Objectives

Our key environmental objectives are:

 

• Reduce waste generation and increase recycling

• Conserve energy and reduce carbon emissions

• Implement sustainable sourcing practices

• Conserve water resources

• Enhance environmental awareness among employees

 

3. Action Areas and Initiatives

3.1 Waste Management

 

• Reduce Single-Use Items: Phase out single-use plastics and promote the use of reusable alternatives within the office.

• Implement Recycling Programs: Set up recycling bins for paper, plastics, and electronics throughout the workplace. Partner with local recycling services to ensure proper disposal.

 

3.2 Energy Conservation

 

• Energy-Efficient Lighting: Upgrade to LED lighting in all office spaces and common areas.

• Optimize Heating and Cooling: Install programmable thermostats and encourage energy-efficient practices for heating and cooling systems.

• Promote Remote Work: Encourage remote work to reduce energy consumption related to office operations.

 

3.3 Sustainable Sourcing

 

• Eco-Friendly Products: Source office supplies and equipment from suppliers that offer environmentally friendly and sustainably produced products.

• Vendor Assessment: Evaluate suppliers based on their environmental practices and sustainability certifications.

 

3.4 Water Conservation

 

• Install Water-Efficient Fixtures: Implement water-saving faucets, toilets, and urinals in all facilities.

• Promote Water-Saving Practices: Encourage employees to practice water conservation by turning off taps and reporting leaks promptly.

• Monitor Water Usage: Regularly review water consumption data to identify opportunities for further reduction.

 

3.5 Carbon Footprint Reduction

 

• Support Sustainable Transportation: Encourage the use of public transportation, carpooling, and cycling among employees. Provide incentives for using low-emission vehicles.

• Reduce Business Travel: Utilize virtual meetings and video conferencing to minimize the need for travel. When travel is necessary, prioritize energy-efficient modes of transportation.

 

4. Employee Engagement and Training

 

• Training Programs: Conduct regular training sessions to educate employees about environmental practices, waste reduction, and energy conservation.

• Awareness Campaigns: Launch internal campaigns to promote sustainability and recognize employees who contribute to environmental goals.

 

5. Monitoring and Reporting

 

• Environmental Metrics: Develop key performance indicators (KPIs) to track progress on waste reduction, energy use, water conservation, and carbon footprint.

• Regular Reviews: Conduct reviews of environmental performance and update the plan as needed to address emerging issues or opportunities for improvement.

 

6. Compliance and Legal Requirements

 

• Regulatory Compliance: Ensure all activities and practices comply with applicable environmental laws and regulations. Stay informed about changes in legislation and adjust practices accordingly.

• Environmental Audits: Conduct regular environmental audits to assess compliance and identify areas for improvement.

 

7. Continuous Improvement

 

• Feedback Mechanism: Encourage feedback from employees, customers, and stakeholders on environmental practices and suggestions for improvement.

• Plan Review: Review and update the Environmental Plan annually to incorporate new technologies, practices, and regulatory requirements.

 

8. Contact Information

For questions, feedback, or additional information regarding our Environmental Plan, please contact us at:

Jeenie Solutions - Info@jeenie.uk

9. Policy Review

This Environmental Plan will be reviewed and updated annually to ensure its effectiveness and relevance. Any updates will be communicated through appropriate channels.

At Jeenie Solutions, we strive to ensure that every product and service meets your expectations. However, we understand that there may be occasions where a return is necessary.
 

Eligibility for Returns

• You may request a return within 14 days of receiving your item.

• To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.

• Items that are made to order, customised, or used in a clinical environment may not be eligible for return unless faulty.
   

Non-Returnable Items

• Products classified as medical devices or hygiene items that have been unsealed.

• Training services or digital downloads.

• Any product marked “non-returnable” at the point of sale.
   

Faulty or Damaged Goods

If your item is defective, damaged, or incorrect, please contact us within 48 hours of receipt. We’ll arrange collection or replacement at no additional cost.
 

How to Request a Return

To initiate a return:

1. Email info@jeenie.uk with your order number, reason for return, and photos (if relevant).

2. Wait for confirmation and return instructions.

3. Once we’ve received and inspected the return, we’ll confirm approval and process your refund or exchange.
    

Refunds

• Approved refunds will be processed to the original payment method within 7 business days.

• Shipping costs are only refunded if the item is faulty or sent in error.
   

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or damaged.

• We recommend using a tracked service. We are not responsible for lost or damaged returns.